Customer 360°
Let AI Tell the Story
Understand Every Customer, Instantly
Luci AI acts like a built-in data scientist—analyzing KYC, transaction, and behavioral data to narrate the full customer story in real-time.
AI-Powered Behavioral Analysis
Detect anomalies and risk patterns instantly. Luci’s agentic AI continuously scans for behavioral shifts and unusual patterns—no digging required.
From Insights Straight to Action
Spot something risky? Quickly turn observations into actions by creating cases in the Case Manager directly from the customer’s profile.
Luci Widgets
Interactive Transaction Intelligence
Luci Widgets bring interactive, real-time intelligence into Lucinity’s Customer 360 platform. Instead of manually analyzing data, investigators now get instant access to visuals, summaries, and drill-down paths that reveal the story behind customer behavior.
Each widget addresses a specific investigative need, helping teams cut through volumes of transaction data.
This widget visualizes how funds move to and from the actor, using an interactive Sankey diagram. It helps investigators trace flow direction, identify high-value counterparties, and spot complex layering or loops instantly.
What can you use it for?
- Mapping complex layering or circular flows
- Pinpointing counterparties involved in high-value transfers
- Prioritizing cases with unusual directional fund activity
A structured overview of the actor’s top counterparties, countries, currencies, and transaction methods within a selected timeframe. It surfaces key relationships and transactional patterns for fast context building.
What can you use it for?
- Understanding an actor’s primary relationships and channels
- Spotting jurisdictional or currency mismatches
- Building a case narrative backed by structured summaries
This widget tracks month-over-month changes in the actor’s transaction behavior. It highlights trends, spikes, or drops across methods, currencies, or locations to help detect unusual shifts over time.
What can you use it for?
- Finding behavioral red flags early
- Validating consistent transaction trends
- Prioritizing actors with abrupt or irregular patterns
A configurable bar chart that breaks down inbound and outbound transaction activity by method, country, or currency. It provides a quick visual snapshot to compare segments and drill into high-volume behavior.
What can you use it for?
- Comparing usage across payment methods
- Checking the balance between inbound and outbound flows
- Filtering quickly into a dominant activity segment
Every Luci Widget links to this filtered transaction view, which opens directly from any chart or insight. It lets investigators go from trend to transaction instantly—no extra steps, no context lost.
What can you use it for?
- Reviewing supporting data immediately
- Extracting evidence for alerts, RFIs, or SARs
- Building detailed, audit-ready case notes
All Luci Widgets are interactive and configurable by timeframe, transaction attributes, and grouping options. This flexibility ensures investigations stay focused, relevant, and aligned with each institution’s workflows.
All Customer Data in One Place
Easily search and filter for any actors you are looking for. The Actor Board gives you the most essential data points about the actor. The actor summary includes key KYC data points and risk scores. To understand transaction behavior, interactive graphs allow you to spot trends and anomalies very quickly and provide a good understanding of the transaction patterns of the actor. The transaction insights provides statistical details about the transaction behavior of the actor.
On the righthand side, we can see all the cases associated with the actor as well as associated actors that have connection with this actor.
The historic transactions of the actor can also be viewed including key metrics such as the transaction count, absolute transaction value, and net transaction value. You can also arrange the columns in the view, sort, filter, and group by counterparty or transaction method to obtain key insights for the transaction analysis.
Luci can help provide further real-time research on actors. For example, a deep search brings instantaneous open-source analysis about actors. These automations can be completely configured to ensure that data sources match your processes. The data sources are analyzed, summarized, ranked, and outputs can be tailored to your organizations' needs.
From directly within the profile, you can also create cases. Should you note something suspicious, you can easily provide the observation you found with a title and description, and then choose the transactions you would like to be attached to the case. Upon creation, a new tab opens and provides you with a newly generated case.
Configure your Customer 360° View
Configure your layout by dragging, resizing, and arranging widgets to match your workflow. Add components like Actor Segmentation or Profile widgets, and choose which Luci skill loads by default—no engineering needed.
Benefits at a glance
Entities & Activities
Empower your FinCrime prevention with AI-driven insights into every transaction and customer interaction.
Entities
- Enhanced Entity Insight: Dive deeper into financial profiles with comprehensive entity analysis, empowering smarter decision-making.
- Risk Assessment Simplified: Simplify risk assessment with a streamlined account overview, enhancing your risk oversight.
- KYC Decision Support: Benefit from having a holistic overview of KYC information in one place.
Activities
- Transaction Oversight: Stay on top of every transaction with meticulous tracking that safeguards your operations.
- Real-Time Behavioral Logging: Capture every nuance with near real-time insight for a comprehensive view of customer behavior.
- Direct Case Creation: Act on strategic entity insights with the ability to initiate cases immediately from risky findings.
Behavioral & Risk Insights
Streamline your risk oversight with clear, actionable insights into transaction behaviors and entity relationships, all in one intuitive snapshot.
Behavioral Insights
- Spot Trends: Easily identify important patterns in transactions.
- Customer Spending Behavior: Gain insights into customer spending habits for better financial engagement.
- Sharpen Risk Detection: Use clear analytics to focus on what matters in risk management.
Profile Associations
- Dynamic Risk Profiling: Navigate risk with Lucinity’s 9-dimensional dynamic assessment, adapting in real-time for a smarter, faster prevention.
- Holistic View: Contextualize everything from alerts to notes in one comprehensive view, streamlining your risk analysis.
- Broaden Your View: Combine external data for a more complete network understanding.
System Configuration
Effortlessly configure screen layouts with our configurable drag-and-drop widgets, while maintaining precise control over user access permissions for security.
Configurable Design
- Configurable Layouts: Tailor your dashboard with ease using drag-and-drop widgets to fit your professional needs.
- User Access Control: Manage who sees what with granular access permissions, safeguarding sensitive information.
- Secure Configurability: Adjust views while ensuring data security, with built-in protections for every user level.
Data, Integrations & Security
At Lucinity, we understand the importance of security for businesses of all sizes and regions. With us by your side, enjoy the confidence that comes from robust security measures, allowing you to focus on running your business with complete peace of mind
Trustworthy Operations & Ethical AI
- Uncompromised Data Security: Lucinity ensures your data remains secure and confidential within your ecosystem, protected by our Microsoft AI cloud instance, guaranteeing it never leaves your control.
- Certified and Trusted: Rely on Lucinity's operational excellence, validated by ISO and SOC Certifications. Stay updated on our data security standards with the Lucinity Trust Report. For further information, visit security.lucinity.com.
- Ethical AI with a Vision: Lucinity is committed to ethical practices, aiming to Make Money Good. Discover our approach at Lucinity's Ethical AI Pledge.
Seamless Integration
- Plug-and-Play Connectivity: Integrate effortlessly with third-party services via RESTful and Webhook APIs.
- Tailored Copilot Skills: Customize and enhance your Lucinity experience with configurable Copilot skills, creating new abilities for seamless third-party service integrations.
- Continuous Innovation: Embrace Continuous Deployment for your platform, ensuring uninterrupted service and the seamless introduction of advanced features.
Microsoft Azure Marketplace
Building on our strategic partnership with Microsoft, Lucinity is available on the Microsoft Azure Marketplace. Join forces with two industry leaders to elevate your compliance and financial crime prevention efforts, ensuring a future of efficiency, security, and unmatched intelligence.
Seamless Integration and Smart Billing on Azure
- Seamless Integration: Effortlessly integrate Lucinity with your existing Azure workflows through our user-friendly Microsoft Azure Marketplace connection.
- Optimized Billing: Manage costs and track expenses easily with Lucinity's solutions, integrated into Azure's billing system for financial clarity and control.
- Leverage Azure Commits: Utilize your pre-purchased Azure capacity to its fullest with Lucinity, ensuring cost-efficient scalability and reliability.
Flexible Pricing and Trusted Compliance
- Flexible Pricing Models: Select from pay-as-you-go, upfront payments, or committed usage options to find a cost-effective pricing plan that fits your operational scale.
- Certified on Azure Marketplace: Lucinity is Azure-certified, assuring high-quality, secure solutions that meet rigorous standards for compliance and financial crime prevention.
